In accordance with Law 34/2002 of July 11 and other applicable legislation, COSTALUZ CAR SERVICES, SL declares that its CIF (Tax Identification Number) is B72304108, that its registered office is at CENTRO COMERCIAL NOVOCENTER LOCAL D11 - 11130 CHICLANA DE LA FRONTERA (CÁDIZ), and that its contact email address is comercial@albitana.es.
To ensure the confidentiality of the personal data provided to us through the website, the purpose of this clause is to inform the user of the data protection policy implemented by this entity.
Therefore, and in accordance with the provisions of the new European Union General Data Protection Regulation, which will be applicable as of May 25, 2018, and by virtue of the principle of transparency by which this Entity is governed, we provide you with the relevant information regarding the processing of personal data below, so that you are aware at all times of how we process your data, for what purpose, and the rights you have in this regard.
PRIVACY AND DATA PROTECTION POLICY
PERSONAL DATA CONTROLLER
albitana.es is a website managed by COSTALUZ CAR SERVICES, SL, with registered office at CENTRO COMERCIAL NOVOCENTER LOCAL D11 - 11130 CHICLANA DE LA FRONTERA-CADIZ, for the promotion of goods and services related to vehicle rentals to individuals.
At ALBITANA RENTACAR, we understand that the use of your personal data requires your trust. We are subject to the highest privacy standards and only use your personal data for clearly identified purposes and in accordance with your data protection rights.
This Privacy and Personal Data Protection Policy was created to help you understand the practices and conditions under which ALBITANA RENTACAR collects, uses, and stores your personal data.
Since laws and regulations regarding technology and personal data protection are constantly evolving, this Policy may be updated periodically. By accessing or using the website, you agree to this privacy policy. If, for any reason, you do not agree with our terms and prefer to delete your account, you may do so using the methods explained below.
This policy applies to the information we collect:
– On or through our website,
– Through your communications with ALBITANA RENTACAR via email or other messaging services,
– When you create a user account on the website,
– When you register to receive our newsletters.
All personal data will be retained only for the legally required period, respecting the retention and confidentiality guarantees recommended by the GDPR (General Data Protection Regulation).
1 – WHAT DATA IS COLLECTED?
Depending on the nature and purpose of your interaction with ALBITANA RENTACAR, we may collect the following data:
– EMAIL ADDRESS – this must be provided if you wish to create a user account, communicate with us using the contact forms, and/or receive our newsletters;
– IDENTIFICATION DATA – such as name, password, date of birth, and phone number may be requested in contact forms or account registration and used to process reservations or orders;
– CUSTOMER HISTORY – specifically, requests made, reservation statuses, purchases or orders, complaints, refunds, vouchers issued, messages exchanged, etc.
– BROWSING DATA – related to how you use the website, including: IP address, browser used, duration of browsing, search history, operating system used, language, and pages viewed,
– DATA ABOUT SITE VISITS – including cookies, traffic data, log files, and communication data or resources used by you when accessing our website,
– DATA FOR ORDER PROCESSING – such as address, tax identification number, and banking information are necessary for reservations, purchases, and payment and/or billing processes.
2 – WHAT ARE THE DATA USED FOR?
Depending on the nature and purpose of your interaction with ALBITANA RENTACAR, your data is collected for the following purposes:
– Customer contact and management,
– Processing, payment, and/or reservations,
– Sending promotional newsletters (if you have signed up for them),
– Improving the website browsing experience and preventing the user from having to enter the same information multiple times without an account,
– Analyzing website traffic and data to measure user numbers and thus make the website more user-friendly,
– Obtaining information for statistical purposes.
Refusal to provide certain data may lead to the unavailability of certain services.
3 – WHO HAS ACCESS TO THE DATA?
To ensure maximum security and privacy for our customers, the data collected is processed and accessed on a limited basis by company employees on a "need to know" basis and only within the scope of the purposes communicated above.
In order to fulfill our processing obligations and respond to requests, we may need to share your data with ALBITANA RENTACAR's associated entities, always taking into account sharing only the strictly necessary data with the minimum number of entities possible.
Thus, we will need to share your data with:
– online payment processing companies.
– freight forwarding companies.
– email marketing management and delivery companies.
– statistical data collection and management companies.
– IT professionals.
– accounting and administration managers.
4 – HOW LONG IS THE DATA STORED?
We retain your data only for as long as necessary for the purpose for which it was collected.
This retention period varies depending on the data in question, as it may be affected by the nature and purpose of the collection. Likewise, certain legal obligations stipulate a specific retention period.
5 – DATA SECURITY
We use a variety of security measures, including encryption and authentication tools, to help protect and maintain the security, integrity, and availability of your personal data.
Although data transmission over the Internet or website cannot guarantee complete security against intrusions, we and our service providers and business partners strive to implement and maintain physical, electronic, and procedural security measures designed to protect your personal data in accordance with applicable data protection requirements. Among others, we have implemented the following:
– Restricted access to your personal data and only within the scope of the communicated purposes;
– Protection of information technology systems through firewalls to prevent unauthorized access to your personal data;
– Continuous monitoring of access to information technology systems to prevent, detect, and deter misuse of your personal data.
The security and protection of your information also depends on you. If we have given you (or you have chosen) a password to access certain parts of our website, you are responsible for keeping that password confidential. For your security, we ask that you do not share this information with anyone.
6 – USER RIGHTS
In accordance with the provisions of applicable data protection regulations, in particular the European General Data Protection Regulation (GDPR) and the Data Protection Act, users have the following rights:
– RIGHT TO BE INFORMED – you may request additional information about our use of your personal data at any time.
– RIGHT TO ACCESS AND RECTIFY DATA – you may exercise this right directly in your Personal Area on the site, or you may request rectification at any time. We may reject a request to modify information if we believe that such modification would violate legal requirements or produce misleading information.
– RIGHT TO BE FORGOTTEN – you may request the deletion of your data. Please note that we can only delete your personal information if you also delete your customer account.
– RIGHT TO RESTRICTION OF PROCESSING – you may limit how we use your personal data, requesting exclusive use for one or more services we provide to you.
– RIGHT TO DATA PORTABILITY – you may obtain a copy of the personal data you provided to us, in order to process it with other personal data controllers.
– RIGHT TO OBJECTION – the user may, at any time, withdraw their consent, with effect for the future. After fully withdrawing their declarations of consent, they will no longer be contacted or receive communications for the purposes described in this Privacy Policy.
– RIGHTS RELATED TO AUTOMATIC PROCESSING – by adjusting your browser settings, you can prevent it from accepting new cookies, be notified when receiving a new cookie, or disable cookies altogether.
The exercise of these rights is subject to certain exceptions intended to safeguard the public interest (prevention or detection of crimes) or our interests (maintenance of professional secrecy).
If you exercise any of these rights, we will review them and respond within 30 days.