frecuently answer questions
How do I know if my reservation is confirmed?
You request a reservation request. Our reservations department will respond to your request as soon as possible to your email address once your request has been confirmed.
What are the office opening hours?
Office hours vary in each city and in each season. Consult our offices where they will inform you of current schedules.
What is the minimum rental period for a vehicle?
The minimum rental period is 24 hours (1 day).
Can I rent a vehicle outside of office hours?
You can request a vehicle within the schedules offered on our website. Applicable charges applied if our office is closed will be added directly to your request quote. If you wish to be attended at a different time, you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will inform you about costs and availability.
How many kilometers are included in my reservation?
Each selected rate offers different mileage options. In LIMITED mileage rates, the cost corresponding to the excess kilometers traveled will be applied . Groups A, B, C, D, D1: €0.12/km extra, Groups E, E1, H, J: €0.18/km extra, Groups F, F1, G, G1: €0.30/km extra km.
What provisions regarding age apply when renting a car, as well as the minimum length of driving license?
Albitana rent a car requires the drivers of our vehicles to be at least 23 years old, as well as to have held a driving license for at least 1 year. The driving license must be valid to drive in the European Union.
Do I need a credit card to rent a car?
Yes. Albitana rent a car requests a physical VISA or MASTER CARD credit card as collateral . We do not accept debit cards, virtual cards, wallet cards or any other type of bank card.
Can I rent a specific vehicle model?
No, we cannot guarantee a make, model, color or engine of the vehicle. Only the car group that meets the characteristics you have chosen when making your reservation request is confirmed. If you do not have a confirmed vehicle group, Albitana rent a car will provide a higher group vehicle at no extra cost.
What documents do I need to pick up the vehicle?
At the time of rental we will absolutely need the following original and valid documents: DNI or passport, driving license valid in the European Union with at least 12 months old and a VISA or MASTER CARD credit card in the name of the holder of the rental contract. rent . Please carry all these documents with you when picking up the vehicle to enable smooth processing. If any of them are not presented, the vehicle rental contract will not be formalized.
Where can I go with questions, suggestions or complaints?
Contact any of our offices where they will provide you with telephone numbers and contact addresses, or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
Is it possible to cross Spanish borders during the rental period?
Albitana rent a car only authorizes the use of its vehicles within the peninsular territory of the Kingdom of Spain. The use of the vehicle in any other space is expressly prohibited . There are penalties for failure to comply with this rule. Consult conditions in this regard when formalizing the rental contract
When do I pay for my rental car?
Payment of the total rental amount as well as any deposit or deposit for excess, fuel costs, etc. will be made by VISA or MASTER CARD credit card at the time of formalizing the rental contract.
Can I return the vehicle also outside opening hours?
The return of the vehicle is normally carried out within the office opening hours. If you need to return a rental vehicle at a time different from that indicated in your request, please notify us at the time of making the contract, our staff will inform you of the availability and costs of the service. The opening hours and days of our offices vary depending on the season. You can check our schedules by calling 956 492 114 or by email This email address is being protected from spambots. You need JavaScript enabled to view it. Our offices do not open on Saturday afternoons, Sundays or holidays.
Who can I contact if I have problems with the vehicle?
Our vehicles have roadside assistance 24 hours a day, 365 days a year. At the time of making your contract, you will be provided with the roadside assistance telephone number, although you can also contact our offices during opening hours if you need additional help.
Will my personal data be treated confidentially?
We attach the highest value to the confidential treatment of your personal data. We naturally comply with legal regulations and undergo regular data protection audits. We consider it of great importance that you know at all times what data we store and how we use it. Your personal data will not be sold or transferred to third parties other than us.
Who is authorized to drive the vehicle?
The only people authorized by Albitana rent a car to drive the vehicle are those who appear as the main driver or additional driver in the rental contract.
Can I return the vehicle to a different office than the one I picked up?
If possible. You can select a different return office when making your request. If you have not indicated it in your reservation, you will have to notify the office and check the costs of this supplement and availability.
What type of insurance is included in the rental price?
The rental rates include Compulsory Automobile Insurance and Complementary Civil Liability Insurance coverage for damages against third parties derived from the use and circulation of the vehicle.
Damages to the vehicle (CDW) are also insured with a deductible according to the group requested, and that have been caused as a result of an accident, theft of the vehicle or fire accidentally in all cases. Our CDW insurance does not cover, among others, damage caused to the vehicle's windows, tires, hubcaps, or rims. There is an optional excess elimination coverage that you can contract at the time of placing your request, the daily amount depends on the vehicle group selected. When you contract this coverage on our website, it includes coverage for the elimination of financial liability for wheels and windows of the rented vehicle.
Do I have to pay anything at the time of booking?
Yeah. The request will not be confirmed until the payment corresponding to your request has been confirmed.
What coverages are not covered even by contracting deductible elimination coverages?
Among others, costs derived from cleaning, misuse or damage to the vehicle interior, interior rear-view mirrors, vehicle underbody, clutch, crankcase, catalyst, loss or breakage of keys, error in refueling the vehicle, intentional breakage are not included. of glass, deposit for a replacement vehicle or compensation for days of the car being stopped until it is repaired.
How can I modify or cancel my reservations?
You can send an email requesting the cancellation of your reservation to the same email from which you were sent the confirmation of your reservation. No cancellation costs apply when cancellation occurs at least 48 hours before the start date of your reservation . If the cancellation is communicated within 48 hours prior to the start of your reservation, a penalty corresponding to the rate for a single day of rental of the reserved vehicle is applied. No refunds are made if the cancellation is communicated after the reservation start time or if the client does not meet the requirements requested to formalize the rental contract, among others, credit card, minimum age, age of driving license. , etc. You can also send us your modification request This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond to your request as soon as possible indicating if there are variations in the final price.
Is there a cost to cancel my reservations?
No cancellation costs apply when you communicate at least 48 hours before the start date of your reservation . If the cancellation is communicated within 48 hours prior to the start of your reservation, a penalty corresponding to the rate for a single day of rental of the reserved vehicle is applied. No refunds are made if the cancellation is communicated after the reservation start time or if the client does not meet the requirements requested to formalize the rental contract, among others, credit card, minimum age, age of driving license. , etc
Is it necessary to present the reservation voucher to pick up the vehicle?
It is not necessary although it is convenient, it helps us compare the reservation data with our information.
Who will install the accessories that I reserve as extras?
Once the accessories have been collected from our office, it is the customer who is responsible for correctly installing the accessories in the vehicle. In the case of incorrect installation, we are not responsible for any damages caused.
I have lost my license or processed the renewal. Can I rent a car?
If you do not present a simple note from the General Directorate of Traffic where the issue and expiration date are reflected, I am very sorry, NO. Albitana rent a car does not have the means to verify the validity of its permit.
Can I rent a vehicle if I don't have my driver's license?
NO. It is a fundamental requirement along with the identity document or passport and the credit card.
What should I do if my vehicle breaks down?
If you experience a breakdown or any other type of problem while renting your vehicle, you can call the telephone number provided at the time of rental for the roadside assistance service, active 24 hours a day, 365 days a year.
Is there any type of refund if I deliver my vehicle before the end date of my contract?
No. If you return your vehicle before the end date listed on your rental contract, no refund will be made for any unused days.
Where do I have to return the vehicle?
When you pick up your rental vehicle at our office, don't forget to ask our staff the exact location where you should return the vehicle on the last day of rental. If at the time of return the client returns the vehicle to a location other than the agreed upon one, the client would be responsible for all extraordinary charges until the vehicle is recovered that caused the erroneous return. Albitana rent a car is not responsible in any case for any costs incurred by parking, fines, tow truck removal, etc. until the vehicle is correctly received by our staff.
Is fuel included in the rental or do I have to pay for it?
The fuel consumed is the responsibility of the client. At the time of rental we will proceed to charge the estimated amount of fuel that the vehicle has. Once the rental is finished, the vehicle must be returned with the same level of fuel and the corresponding amount will be refunded to your credit card.
I have made my reservation request and have not received any response?
If after making the request and after 48 hours you do not receive a response, it may not have been confirmed. In any case, you can contact us in case there has been any type of problem in receiving or sending the response at the email This email address is being protected from spambots. You need JavaScript enabled to view it.
How can I request an invoice for my rent?
You can request the invoice corresponding to the rental contract by sending an email to any of our offices. In that same email you must indicate at least the contract number and the correct data for the issuance and sending of the invoice.